Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Physical address
Service-related information (such as pest issues, property details, and service preferences)
We may also collect limited non-personal information automatically when you visit our website, such as browser type, device information, IP address, and pages visited. This information is used only for website functionality, security, and performance analysis.
Marketing Communications
We use personal information solely for legitimate business purposes, including:
Scheduling, providing, and managing pest control services
Communicating with you regarding appointments, service updates, billing, and customer support
Responding to inquiries or requests submitted through our website
Sending service-related notifications (such as reminders or follow-ups)
Email addresses and phone numbers are used strictly for direct communication between Purple Pest Control and the customer.
Marketing Communications
If we send marketing or promotional communications, they are:
Sent only by Purple Pest Control
Related to our own services, promotions, or company updates
Delivered through opt-in or existing customer relationships where permitted by law
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.
Data Sharing and Third Parties
We do not purchase, sell, rent, trade, or share customer personal information with third parties for marketing or advertising purposes.
Specifically:
Customer email addresses and phone numbers are never sold or shared with outside marketers
We do not allow third parties to use customer data to promote their products or services
We do not purchase marketing lists or third-party customer data
We may share limited information only when necessary to:
Comply with legal obligations or lawful requests
Protect the rights, safety, or property of our customers or company
Work with trusted service providers (such as billing, CRM, scheduling, or SMS platforms) strictly for operational purposes, under confidentiality agreements, and without permission to use the data for their own marketing
SMS / Text Messaging Compliance
By providing your mobile phone number to Purple Pest Control, you consent to receive text messages related to your services. These messages may include appointment reminders, service notifications, billing updates, and limited promotional messages related only to Purple Pest Control services.
Message frequency may vary based on your service activity
Message and data rates may apply, depending on your mobile carrier
Consent to receive text messages is not a condition of purchase
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements.
A2P 10DLC Messaging Disclosure
Purple Pest Control uses Application-to-Person (A2P) 10DLC messaging to communicate with customers. By opting in to receive SMS messages, you acknowledge and agree to the following:
Messages are sent directly by Purple Pest Control for customer care, account notifications, service updates, and limited promotional purposes
Phone numbers are collected directly from customers through website forms, service agreements, phone calls, or in-person interactions
No phone numbers, opt-in data, or messaging consent are shared, sold, rented, or transferred to third parties for marketing purposes
SMS consent applies only to communications from Purple Pest Control and cannot be transferred to another organization
Opt-In
Customers opt in to SMS communications by:
Submitting their phone number through our website or online forms
Providing verbal or written consent during scheduling or service interactions
Initiating a text message conversation with Purple Pest Control
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. Upon opting out, you may receive a final confirmation message. After opting out, you will no longer receive SMS messages unless you re-consent.
Help
For help, reply HELP to any message or contact us directly using the information provided below.
We maintain records of SMS opt-in and opt-out activity as required by carrier and regulatory standards.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information.
Data Retention
We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to the personal information we have about you
Request correction or updates to your information
Request deletion of your personal information, subject to legal and operational requirements
Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
Cookies and Tracking Technologies
Our website may use basic cookies or similar technologies to ensure proper functionality and improve user experience. These cookies do not collect personal information for advertising or third-party marketing purposes.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Purple Pest Control
531 Pitts School Rd
STE D
Concord, NC 28027
704-899-7378
Admin@purplepest.com
By using our website or services, you acknowledge and agree to this Privacy Policy.
Effective Date: 01/01/2026
Purple Pest Control (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or engage with our services.